Information for parents

He mihi nui kia koutou katoa – Welcome to Active Kids Early Childcare Centre.

We have put this information together so our children’s families are informed about the activities and requirements that happen within Active Kids Early Childcare Centre. We welcome you, your child and family to be part of our Centre.

At Active Kids Early Childcare Centre our philosophy is to encourage and support children/tamariki to have a passion for learning by creating a stimulating environment that provides fun activities, experiences and opportunities, planned and spontaneous, with a program rich in content that is relevant to children’s cultures, lives and stages of learning.

Children/tamariki are valued as individuals and are encouraged to discover and develop their own interests in a supportive, fun and safe atmosphere. This helps build their confidence, self-awareness, encourages positive interactions with others and gives children a sense of belonging.

By working along-side and supporting our children/tamariki and families/whanau we provide the best possible start in life for our children/tamariki though high quality standards of early childhood education setting up our children/tamariki to have success throughout their lives.

We are a privately owned and operated new Centre opening in June 2012 conveniently located in Tauranga’s central business district. Owner/Managers Lisa and Lindsay understand how important these first years are to ensure healthy development throughout your child’s life. So when designing the Centre we wanted to create a space that is a light, warm, child friendly environment with high quality resources.

We wanted to make sure we not only had great indoor spaces but each Centre (Nursery, Toddlers & Preschool) had individual all-year-round useable outdoor spaces, that meet the specific needs for the children attending that centre and their families. We have created a Centre that we will be happy to leave our children at.

If you have any queries please do not hesitate to contact us direct either by telephone, email or talking to one of our team who are here to assist whenever we can.

Our Opening Hours
7:30 am – 5:30 pm Monday – Friday
Our Centre is closed public holidays.

Management of Our Centre
We would like to introduce you to our Management Team:

Lisa & Lindsay Chan – Owner/Managers
Jan Rowland – Assistant Manager
Naydene Kerr – Nursery Primary Carer
Alaita Mulafiatama – Nursery & Toddlers Team Leader
Sara Wilson – Preschool Team Leader
Anne-Maree Rhodes – Office Manager

Our Three Learning Centres – Nursery, Toddlers and Preschool
All of our Learning Centre ages are approximate. We will move children at a pace that suits their individual requirements.

Ratio 1-3
Our Nursery Centre focus is to provide a nurturing and safe environment where your child can reach their milestones, with the security of knowing their teacher is close at hand at all times. Our teachers work closely with whānau/parents/caregivers to provide a similar routine to that carried out at home in regards to sleeping and eating patterns. We also provide exciting indoor and outdoor experiences, in spaces designed and resourced specifically for our babies, where they can see but are safe from our more active Toddlers.

Ratio 1-4
When your child transitions into our Toddler Centre we encourage your child to build on their routines and independence. Teachers remain close at hand to guide and support your child to develop their communication and social interaction skills, through daily activities built into their programme. Our goal is also to encourage their individuality and interests through a wide range of planned indoor and outdoor activities.

Ratio 1-6
In our Preschool Centre our goal is to inspire curiosity to help your child want to learn. Our teachers promote independence through planned individual and group indoor and outdoor activities. Our Four Year Old Programme focuses on preparing your child for their transition to school.

Settling Your Child into a New Childcare Centre
Children react differently when starting at a new Childcare Centre. They sometimes become upset, which often makes it difficult for you to leave them with us. We wish to assure you that this will pass. If your child is upset, we will designate a teacher/team member to help your child to settle in. We understand the importance of your child feeling safe and secure with us. Our aim is to form a trustworthy and friendly relationship with your child, so they feel they are in a safe and warm environment.

It can sometimes take up to two weeks to settle your child into a new Centre, sometimes longer for our part time children. Please feel secure in the knowledge that we will work actively to ensure that your child settles in with our team as quickly as possible.

Once your child settles in, they are then on their way to having a wonderful experience at our Active Kids Early Childcare Centre. The other children are excellent motivators and it will not take too long before your child is joining in on all the activities.

We welcome you to pre-visit with your child. There is no cost for you as your child will still be in your care. A pre-visit will give you and your child a chance to meet with our team and the other children in your child’s Centre and to become familiar with their Centre’s space and routines. To arrange a pre-visit, please call us and speak to your child’s Head Teacher to organise a day, time and approximate length of stay.

Meal Times
Morning and afternoon teas
At Active Kids Early Childcare Centre we have a strong focus on healthy living and quality education for our children. To promote health eating, we provide cut up fruit and vegetables at morning and afternoon teas for all children at our Centre, giving consideration to any dietary requirements.

We ask that you please provide your child with a packed lunch. We encourage four year olds to bring their lunch in a lunchbox to help prepare them for school. Please do not include peanuts or peanut products in your child’s lunch as we are a nut-free zone.

If you child has any food allergies or special requirements please let one of our team know so we can ensure your child’s wellbeing.

Toilet Training
It is important that our team work together with you when your child is toilet training. Consistency and continuity is important. We encourage you to talk to your child’s Head Teacher so they can follow the routines you have put into place for toilet training or if you would like strategies to assist with this shared responsibility.

Sleep Time
Individual sheets and blankets are provided for children that require a sleep during their time at Active Kids Early Childcare Centre. These are washed weekly unless soiled. Again, please talk to your child’s Head Teacher, so they can follow the routines you have in place for your child’s sleeping patterns. Be assured our team will check on sleeping children every five minutes and will keep a record that you can view, of times and duration of sleep. We try to encourage our preschool children to not have a nap during their time at our Centre, to help get them ready for school. However, if your child requires a sleep this will be organised and resources are available.

Special Events
Celebrating special events such as Mothers and Fathers Day, Easter and Christmas are included in Active Kids Early Childcare activities. If you would prefer your child not take part in these activities, please let your Head Teacher know.

Your child’s birthday is special, so you are welcome to provide morning or afternoon tea. This must not contain nuts as we are a nut-free zone. Please discuss with your child’s Head Teacher what food you are organising prior to bringing it in as some of our children may have food allergies. Our team will take photos for your child’s profile book and if you can, you are most welcome to join the occasion.

We regularly take our Preschool Centre on field trips and occasionally our Toddlers Centre. You will be advised of these trips and will be asked to sign a permission slip to allow your child to participate on the trip. We welcome any whānau/parents/caregivers help on these trips.

On your child’s enrolment form there is an option to give permission for spontaneous trips such as a walk to the park.

Children With Special Needs
Active Kids Early Childcare Centre can cater for children with special needs. Please speak to our Office Manager or Head Teachers for more information.

Your Child’s Profile Book
Your child will be given an individual profile book that will record your child’s growth, development and achievements throughout their time with us. The profile book will be filled with photos, observations, learning stories and Parents Voice, which is where you can add your thoughts and comments. The profile book will be given to you when your child leaves Active Kids Early Childcare Centre and is a fantastic treasure chest of memories for you and your child later in life.

Dropping Off And Collecting Your Child
The safety of your child is one of our primary concerns, so please make sure you sign your child in when dropping them off, and sign your child out, when picking them up from our Centre. Your child will only be released to the care of an authorised person identified on your child’s enrolment form. Should your circumstances change, please keep us informed so that we can keep the enrolment form up-to-date.

Parent Responsibilities
General Requirements
Nails are checked regularly.
Hair is checked for head lice.

What to bring for your child
Enough clearly named clothing and footwear that keeps your child comfortable and does not restrict their enjoyment or participation in their Centre. This can include activities such as playing with paint, clay and glue.
A hat
Enough nappies
A bottle with enough milk mixture
Dummy (if required)
Comfort item (if required)

Active Kids Early Childcare Centre sends an e-newsletter monthly or whenever important news is needed to be shared, such as events or updates happening in your child’s area. Noticeboards in your child’s area are updated regularly to also keep you informed. Please take the time to read them. You can gain a copy of the newsletter from our Office Manager.

We welcome your calls but sometimes it is not possible for our team to leave the children to take your call. Please leave a detailed message as we check for messages frequently and will respond as quickly as we can.

Our Centre’s operations rely on maintaining our fees. For our full fee list please see our website or ask at our office for a list of fees. Our fees are reviewed on an annual basis.

Fees are paid in advance by cash or direct debit on a weekly, fortnightly or monthly basis. Direct debit forms are always available from our office.

Casual accounts must be paid at the start of the session on the day of attendance, except by prior arrangement.

Parents pay for a place in Active Kids Early Childcare Centre. As such we need payments to be paid whether your child attends our Centre or not. The exceptions to this is listed below:

If your child is ill and is unable to attend, please phone our Centre as soon as possible. We would expect to hear prior to the start of your child’s usual starting session time. We offer a 50% discount for the day if a medical certificate is produced to confirm your child’s illness. This discount does not apply to WINZ subsidies or children using the 20 fee hour’s childcare.

You must give our Centre two weeks prior written notice if your child is going on holiday. This will ensure your child’s place is retained and allows time to adjust team staffing levels. A 50% discount will be given for the duration of the holiday if this notice is given. This discount does not apply to WINZ subsidies or children using the 20 free hour’s childcare.

Our Centre doesn’t offer make up days, however where extra days are requested, we will try to accommodate these.

As our team are still required to be paid on public holidays, although our Centre is closed for all public holidays full fee payment is required.

Non-payment of fees
Anyone experiencing difficulty in maintaining fee payments can see our Office Manager to arrange a mutually agreeable repayment arrangement. Continued non-payment of fees will result in the loss of a place for your child at Active Kids Early Childcare Centre and having to pass the unpaid account onto debt collection.

If you wish to withdraw your child from Active Kids Early Childcare Centre, we require two weeks written notice or payment of fees due in lieu of this notice.

WINZ Subsidies
WINZ can help pay for part of or all of your child’s fees. It is common for people to be surprised that although they are not eligible for other WINZ support, they are eligible for some if not all subsidy coverage for early childhood care. See our Office Manager for all information and forms to apply.

20 hours free
Our 3 – 5 year olds can attend Active Kids Early Childcare Centre for 20 hours free each week. Active Kids Early Childcare Centre does not ask for any payment from you for these hours. See our Office Manager for all information and forms to apply.

Health and Safety
Active Kids Early Childcare Centre has very high level hygiene procedures that are required to be followed. Our team role model high levels of personal hygiene at all times, and encourage and place emphasis on the importance of each child learning and understanding why hygiene is important.

All of our Head Teachers, Team Leader and Office Manager are required to have an updated First Aid Certificate.

In the interests of not passing on illness to other children and our team, if your child is unwell at home, please do not bring your child into our Centre. Children brought to Active Kids Early Childcare Centre that are ill, may not be accepted at the Head Teacher’s discretion. A way to ensure your child can attend that day is by providing a medical certificate stating that your child’s illness is not contagious.

If your child becomes ill while at our Centre, a team member will ring you and ask that you collect your child. If your child has a fever, if permission has been given in their enrolment form, your child will be given paracetamol. Paracetamol will not be given without this authority.

Please inform your child’s Head Teacher if your child has been ill or had an injury since the last time they attended Active Kids Early Childcare Centre.

If you have medication that you would like your child to be given, please notify your child’s Head Teacher. They will give you a medication form where we require details from you and your signature authorising the Head Teacher to administer the medication to your child. It must be dated, what medicine is to be given, how often, time and amount of dosage and duration of administration.

Active Kids Early Childcare Centre is required to sight, copy and record your child’s immunisation form for our records. Children who are not immunised cannot attend our Centre if an epidemic occurs.

Active Kids Early Childcare Centre is a no smoking (Auahi Kore) zone and this includes our car park. This rule is to be respected at all times.


  • Minor – then team members record the accident/illness and advise the whānau/parents/caregivers on the next occasion they see them e.g. scratch/headache/temperature/tummy ache.
  • Very significant – then the Team Member will contact the child’s whānau/parents /caregivers or their other emergency contact, to advise them of the accident/illness and if deemed appropriate, to ask for the child to be picked up e.g. jammed finger, nail torn/vomiting. Then contact the Centre Manager to inform them.
  • Serious – then the Team Member will seek medical advice and/or treatment, contact the child’s whānau/parents /caregivers if possible or their other emergency contact, to advise them of the accident/illness and if deemed appropriate to ask for the child to be picked up or arrange for them to be taken to a medical treatment centre or professional e.g. unconsciousness/seizure. Then contact the Centre Manager to inform them.

We provide sunscreen for all children at Active Kids Early Childcare Centre. Whānau/parents/caregivers are required to bring a sunhat for their child.

Thank You
Thank you for choosing the Active Kids Early Childcare Centre to provide an opportunity to nurture and educate your child.

Our Centre offers a high standard of care and education for your child. We hope that you and your child’s experience at Active Kids Early Childcare Centre is an extremely enjoyable and memorable one. As we have previously said, our goal is to ensure your child feels safe and secure while in the care of our team. We are also committed to inspiring curiosity to help your child want to learn, one of the greatest gifts a teacher can give to a child.

Because of our unique setting, we would like to extend to you the opportunity of joining The Gym Tauranga to have time to yourself in either the main gym space, the female gym space, attend classes or relax in the saunas. To find out more, please see our friendly team at The Gym Tauranga.